The life of an ordinary office-goer involves everything from dealing with clients, making presentations, to handling technical difficulties. While most of us sail through the above issues, it’s the technical problems that has even the most patient colleague frantically hitting their keyboard in utter frustration.
Fortunately, we live in an era where most of our tech issues are solved through tutorials or how-to’s available online. On the other hand, some issues require swift action from the tech support. Why? The following real-life example will answer your question.
A colleague worked as a senior manager in a well-known consultancy firm at his previous job. One day, he was finishing up some final documents before closing the project which the team had been working on for six months. During the process, his system prompted him to download a new upgrade to the existing software.
Taking that as a menial task, he downloaded the software while half-heartedly reading the instructions. One confusion led to another, and his entire system crashed. He was nonplussed that how something so simple could be so complex at the same time. That’s where the problem lies. However tech savvy one might be, such a situation could only be solved by the tech support team.
Needless to say, a dedicated tech support is a necessity for almost every firm. It not only saves you time and effort, it (literally) saves your ‘work’ too. At Smartworks, we have a tech associate available on call to ensure our clients never lose out due to a technical snag.
To shed light on this relatable issue, we launched our latest brand film to tell our audience to focus on their work and leave the hassle-filled technical problems to an expert.
Watch the video and tell us if you can relate –